Spa Sauna Direct Products Return Policy
Spa Sauna Direct, QCA Spas, TheraSauna , Sales Tax Policy:
Customers placing orders from Iowa will be charge 7% sales tax automatically when placing your orders.
Illinois customers will be charged 6.25% sales tax in addition to you final order & shipping total.
Spa Sauna Direct, QCA Spas, TheraSauna , Return Policy:
Manufacturer’s warranties are in effect on our products. This applies to manufacturing defects that are covered by the manufacturer on record for that particular product.
If after reading the manufacturer’s warranty and you feel you have a valid claim, please download the form below to receive a Return To Vendor authorization number RTV #.
Please read these conditions.
- All freight to and from Spa Sauna Direct is the sole responsibility of the end user.
- Returned product will only be accepted if returned in its original packaging, with all warranty cards, and owner’s manuals returned.
- If a product is returned because it was “misordered”, there is a 15% restocking fee. If the product is not returned in new resale condition, no refund will be issued.
- Shipping/handling fees are non-refundable
- After 30 days from original invoice purchase date, no misordered parts will be accepted for return.
Because of the delicate nature of electrical or electronic parts, they cannot be returned for credit. They will only be exchanged. Please call QCA Spas technical service department at 866-998-0148 to insure that you are ordering the correct replacement part.
Send all returns to:
Spa Sauna Direct
431 South 6th Avenue
DeWitt, IA 52742
Be sure you have written your RTV # on the outside of the package and include a copy of your original order inside the package for proper credit to your account.